What Can My Administrator See?
Track that Mac is installed on your computer to help your organisation manage its devices. Here's exactly what it monitors — and, importantly, what it doesn't.
📊 What Your Administrator Can See
Track that Mac collects device information to help your organisation monitor and support its Macs:
💻 Device Information
Your Mac's name, model (e.g., "MacBook Pro"), and a unique identifier to distinguish it from other devices.
🔄 macOS Version
Which version of macOS is installed, so your admin knows if security updates are needed.
💾 Storage Space
How much disk space is available, helping identify Macs that might be running low.
🌐 Online Status
Whether your Mac is currently online and checking in, based on recent updates.
📍 General Location
Approximate location based on IP address (city/region level), not precise GPS coordinates.
🔐 FileVault Status
Whether disk encryption is enabled, an important security measure for protecting data.
👤 Current User
The username of the currently logged-in account on the Mac.
🔋 Battery Health
Battery cycle count and health percentage for MacBooks, to track device condition.
🕐 Time Zone
The time zone your Mac is set to, helping admins understand when you're typically working.
📱 Agent Version
Which version of Track that Mac is installed, ensuring all devices stay up to date.
🛡️ Your Privacy is Protected
Track that Mac is designed to collect only what's needed for device management. It does not:
- Monitor your screen or take screenshots
- Log your keystrokes or track what you type
- Read your emails, messages, or documents
- Access your photos, videos, or personal files
- Record audio or video through your microphone or camera
- Track which websites you visit or applications you use
Frequently Asked Questions
Why is Track that Mac on my computer?
Your organisation uses Track that Mac to keep track of its Mac devices. This helps with IT support, ensuring security updates are installed, and knowing which devices are in use. It's a common practice for organisations to manage their technology assets.
Can I remove Track that Mac?
If this is a work-provided Mac, check with your IT administrator if you have concerns. If this is your personal device and you didn't authorise the installation, you can delete the app from your Applications folder.
How often does it send data?
Track that Mac sends brief status updates periodically or when things change (typically every hour). It uses minimal battery and network resources.
Can I see who is monitoring my Mac?
Yes! Open the Track that Mac app from your Applications folder. The app shows which organisation you are enrolled in and when the last update was sent.
Is my data secure?
All data is transmitted securely using encryption (HTTPS). Your device information is only accessible to administrators in your organisation — no one else. We don't sell or share your data with third parties.
What happens if I use my work Mac for personal tasks?
Track that Mac only monitors the device-level information listed above. It doesn't see what you're doing on the computer. Your personal browsing, files, and activities remain private, even on a work device.
Have More Questions?
If you have concerns about Track that Mac on your device, we recommend speaking with your IT administrator first.
You can also reach us at privacy@trackthatmac.com